Frequently Asked Questions

Can I login with multiple accounts on my phone?
No, you can only login with one account on your device.
I’m unable to login even after providing my email address.
That shouldn’t be happening. Please send us an email about the issue at support@ludosupreme.com
How to Install?
Click on the download app button. The installation doesn’t take a lot of time and is simple. Once you open the apk file, your phone will ask for permission. Click ‘allow’ on all permission requests and install the app on to your phone. We promise you our game is safe and secure!
I am from Andhra Pradesh / Karnataka / Assam / Odisha / Sikkim / Meghalaya / Nagaland / Arunachal Pradesh / Telangana and am unable to play paid games. Why am I only allowed to play free games?
The laws pertaining to skill games in these states differ from the rest of India where any person above 18 years can play paid games on our app.
Why can I only see Ludo Supreme on the app? Other game formats are not visible for me.
We are in the process of unlocking new game formats on the app for our users in a phased manner. You shall soon be able to enjoy new game formats on the app.
Can I actually win money on your app?
Yes. You can win actual cash and can instantly withdraw it using various simple payment methods like bank transfer and UPI.
How does a real money game work?
Players add money to their wallets and choose the tournament they would like to play. Once the tournament has enough people, the game begins. There are multiple formats to choose from based on a person’s interest and risk appetite. Every game has a prize pot which gets distributed at the end of the game based on the format one chooses to play.
What are the different tournament formats?
We have multiple tournament formats in each of our games. We have free, 1vs1 battle, 1 winner format, 2 winners format, and 3 winner formats. In 1vs1 format, you play against a single user and there is only one winner. In 1 Winner, 2 Winner, and 3 Winner formats, there are 3 or more players but the prize is split between 1, 2, and 3 players respectively.
I had a poor internet connection during the match and I couldn’t finish playing the game. Will I get a refund?
No, unfortunately, leaving a game due to any reason is considered a disqualification. An unstable internet connection too can lead to disqualification. In this case, a refund is not issued.
What if there is a tie in the game?
The payout is split in case of a tie.
I can’t seem to find the game I joined. What do I do?
You can try to scroll across the Tournament page and look for ‘Joined’ instead of the entry amount for the game. If you still can’t find it, don’t worry! Just stay inside the app and the game will automatically start as soon as the stipulated timer runs out.
Can I register for a game after it has started?
No, you can only register for a game before it starts.
Who am I playing against?
All our players are verified real players from across the country. You are randomly matched against other players on our app
My clicks don’t register/lag.
This might be due to various issues. One of them is a bad internet connection. Try again with a better internet connection or write to us at support@ludosupreme.com if the problem persists.
Can I stop my phone from vibrating when it is my turn to play?
No, you can’t switch off the vibrations as they are used to remind you of your turn during the game.
Do my tokens move automatically?
No, you need to tap the token you want to move.
I was unable to find specific matches. What do I do?
Either you have selected a filter that hides the matches you are looking for, or some matches may not be available at that time
How do I know who won how much?
Once the game ends, you will see a screen with the prize distribution amongst the players. If there was a tie, the prize money will be equally distributed between the players.
How to turn on/off sound and music?
Go to Settings, where you can see toggle options for both music and sound. You can turn on or turn off using the toggle.

Ludo Supreme:

What is Ludo Supreme?
Ludo Supreme is one of the Ludo formats that you can play on our app. The rules of the game are different from the regular ludo and are a lot more interesting and engaging. Ludo Supreme is a game where you are not just getting entertained but also earning real money while playing.
How do I join a Ludo Supreme game?
Joining a Ludo Supreme game is very easy. Pick the Ludo Supreme game out of the options available to you on your app. Then from the options given on your screen, you can choose from the different formats that are available. There are 1vs1, 1 winner, 2 winners, and 3 winners formats to choose from. Once you know which format you want to play, click on the entry fee amount to join a game.
What are the rules of Ludo Supreme?
The rules of Ludo Supreme are simple. Here’s everything you need to know: Game rules:
  • All players are assigned random colored tokens at the beginning of the game
  • All the tokens are in the open position. You don’t need to roll a 6 to begin the game. Just a tap on the dice followed by a tap on the token you wish to move is all it takes.
  • All players get an equal number of moves to play and have 15 seconds for each move.
  • You lose a turn every time you fail to make a move within the stipulated 15 seconds. So, if you skip three times, you will be out of the game.
  • Like the regular ludo, you get an extra turn when you roll a 6 but rolling 6 three times consecutively will mean you miss a turn!
  • You also get an extra turn when you cut an opponent’s token and also when every time one of your tokens reaches home.
  • A player earns 1 point for every box moved. If the token is cut, all points made on that token are lost!
  • You score an extra 56 points for each token that reaches home. The player with the highest score wins the game. In case of a tie, the payout is split.
How long does a Ludo Supreme game last?
A 2-player game has a time limit of 8 minutes and a 4-player game has a time limit of 10 minutes.
Why does +56 show up when Token/got reaches home?
Every time a token travels across the board and reaches ‘Home’, you get 56 points. Want to know the reason behind it? Well, every token has to travel 56 boxes before it reaches ‘Home’ so when it does reach ‘Home’, we double the points by awarding another 56 points.
Why do we get extra moves at the end of the game sometimes?
Everyone gets the same number of moves in a game. So, in some cases if required, players gets an extra move so that it is fair to all.
How can I know how many times I have skipped my turn?
Click on the ‘i’ icon next to your name while you are playing a game to find out how many times you have skipped your move. Remember, skipping your turn for more than two times will lead to you being disqualified from the game.
How many times can I skip my turn?
You are allowed to skip two times. Skipping for a third time will result in disqualification.
Will the dice spin automatically when the turn comes?
No, you have to tap on the dice to make it show a number.

Ludo Ninja:

What is Ludo Ninja?
The rules of Ludo Ninja are simple. Here’s everything you need to know:Game rules:
  • All players are assigned random colored tokens at the beginning of the game
  • All the tokens are in the open position. You don’t need a 6 to begin the game. There is no dice in Ludo Ninja, instead, you can see the number of boxes you can move pop next to your profile icon. You can also see what numbers you will get in the next couple of moves so you can plan your strategy accordingly.
  • All players get an equal number of moves, i.e. 24 moves each to play and have 10 seconds for each move.
  • The game has a limited number of moves so make sure you plan each of your moves very carefully. It may break or make the game for you!
  • Ludo Ninja is a game of skill and strategy. Every player gets an equal number of 1s, 2s, 3s, 4s, 5s, and 6s, just in a different order.
  • You lose a turn every time you fail to make a move within the stipulated 10 seconds. So, if you skip three times, you will be out of the game.
  • You do not get an extra turn when you roll a 6,
  • You get an extra turn when you cut an opponent’s token and also when every time one of your tokens reaches home.
  • The scoring works differently in Ludo Ninja . A player earns 1 point for every box moved. If the token is cut, all points made on that token are lost!
  • You score an extra 56 points for each token that reaches home. The player with the highest score wins the game. In case of a tie, the payout is split.
Will I get an extra move after a 6 number move?
No. Moving on a 6 does not give an extra move.
What is ‘Extra Time’ that I am seeing during the game?
‘Extra Time’ of 30 seconds is given if a player fails to play their move within 10 seconds. This is given so that players don’t suffer in case of internet connectivity issues. Players can choose to either play their move or skip their turn to resume the game. If the Extra Time is used up and the player still hasn’t played their turn their moves get skipped. 3 skips lead to quitting the game and the opponent eventually wins.
Why does +56 show up when Token/got reaches home?
Every time a token travels across the board and reaches ‘Home’, you get 56 points. Want to know the reason behind it? Well, every token has to travel 56 boxes before it reaches ‘Home’ so when it does reach ‘Home’, we double the points by awarding another 56 points.
How can I know how many times I have skipped my turn?
Click on the ‘i’ icon next to your name while you are playing a game to find out how many times you have skipped your move. Remember, skipping your turn for more than two times will lead to you being disqualified from the game.
How many times can I skip my turn?
You are allowed to skip two times. Skipping for a third time will result in disqualification.

Ludo Turbo:

What is Ludo Turbo?
The rules of Ludo Turbo are simple. Here’s everything you need to know:Game rules:
  • All players are assigned random colored tokens at the beginning of the game
  • All the tokens are in the open position. You don’t need a 6 to begin the game.
  • To start the game, you have to tap the dice. Once the dice shows a value, click on one of your tokens to move it.
  • A 2-player game has 30 moves and a 4-player game has 18 moves.
  • Ludo Turbo is a game of skill and strategy. Every player gets an equal number of 1s, 2s, 3s, 4s, 5s, and 6s, just in a different order.
  • All the players get the same values but in a different order.
  • All players get an equal number of moves to play and have 10 seconds for each move.
  • You lose a turn every time you fail to make a move within the stipulated 10 seconds. So, if you skip three times, you will be out of the game.
  • You do not get an extra turn when you roll a 6.
  • You get an extra turn when you cut an opponent’s token and also every time one of your tokens reaches home.
  • A player earns 1 point for every box moved. If the token is cut, all points made on that token are lost!
  • You score an extra 56 points for each token that reaches home. The player with the highest score wins the game. In case of a tie, the payout is split.
Will I get an extra move after a 6 number move?
No. Moving on a 6 does not give an extra move.
What is ‘Extra Time’ that I am seeing during the game?
‘Extra Time’ of 30 seconds is given if a player fails to play their move within 10 seconds. This is given so that players don’t suffer in case of internet connectivity issues. Players can choose to either play their move or skip their turn to resume the game. If the Extra Time is used up and the player still hasn’t played their turn their moves get skipped. 3 skips lead to quitting the game and the opponent eventually wins.
Why does +56 show up when Token/got reaches home?
Every time a token travels across the board and reaches ‘Home’, you get 56 points. Want to know the reason behind it? Well, every token has to travel 56 boxes before it reaches ‘Home’ so when it does reach ‘Home’, we double the points by awarding another 56 points.
How can I know how many times I have skipped my turn?
Click on the ‘i’ icon next to your name while you are playing a game to find out how many times you have skipped your move. Remember, skipping your turn for more than two times will lead to you being disqualified from the game.
How many times can I skip my turn?
You are allowed to skip two times. Skipping for a third time will result in disqualification.

Snakes & Ladders Plus:

What is Snakes & Ladders Plus?
Snakes & Ladders Plus is one of the most interesting takes on the classic Snakes & Ladders game. It is a game brought to you by Zupee that you can download, play and win real cash with on your phone.
How do I join a Snakes & Ladders Plus game?
Joining a Snakes & Ladders Plus game is very easy. Pick the game out of the options available to you on your app. Then from the options given on your screen, you can choose from the different formats that are available. Once you know which format you want to play, click on the entry fee amount to join a game.
What are the rules of Snakes & Ladders Plus?
  • Each player has 3 tokens at the start of the game. Yes, unlike the traditional game, every player gets 3 tokens each.
  • All tokens are in an open position. So, roll the dice and straight away tap on a token to start playing.
  • Tokens move from 1 to 100 and you earn 1 point for every box moved and 100 extra points for every token that reaches Home.
  • Climb ladders to move up faster and avoid landing on a snake’s head which will bump your token down to the tail.
  • Each player gets the same number of 1s, 2s, 3s, 4s, 5s & 6s on their dice, just in a different order. Rolling a 6 doesn’t get you an extra move.
  • You get an extra move in two cases, – when you cut an opponent’s token and also everytime your token reaches Home.
  • You get 18 moves in a 2 player game and 12 moves in a 3 or 4 player game and to play each move, you get 20 seconds. If you fail to move in 20 seconds, your turn gets skipped.
  • Skipping 3 times lands you out of the game.
  • When a token is cut, it returns to the start position and you lose the points made by the respective token.
  • When 2 or more tokens of a player are in the same box, they can’t be cut.
  • Player who scores the highest at the end of the game, wins.
  • In case of a tie, the prize pot is equally distributed among the players.
  • The game has a limited number of moves so make sure you plan each of your moves very carefully.
When do I get an extra move in Snakes & Ladders Plus?
You get an extra move everytime one of your tokens reach ‘Home’. You also get an extra move when you cut an opponent’s token.
Will I get an extra move after rolling a 6?
No. Rolling a 6 on the dice will not give you an extra move.
What’s +100 that I see when a token reaches home?
In Snakes and Ladders Plus, you get 100 points every time you take your token ‘Home’.
Can I play the regular Snakes and Ladder format in the app?
No, you can only play the format available. There are other games too which you can explore on the app.
What is a ‘Wallet’?
Wallet is the icon you see below your name along with an amount. Clicking on it will take you to the ‘My Wallet’ page which has details like your Added Amount, Winnings, Bonus and Transaction History.
Is it safe to add money to the wallet?
Yes, adding money to your wallet is absolutely safe. We have partnerships with the best in the industry who ensure the money transactions are smooth and safe. You can add money using UPI, net banking, wallets, credit cards and debit cards.
I am not able to withdraw my Bonus Cash. Why?
Bonus Cash is not withdrawable. A portion of your bonus cash along with your deposits is used for tournament registrations.
How do I deposit money into my wallet?
Depositing money into your wallet is very easy and safe. Here are the steps: Tap on your wallet > Click “Add” to deposit amount > Enter amount > Add play money > Complete transaction.
Can I withdraw the money I deposited into my wallet?
No, the amount that you deposit in your wallet can only be used to play games. You can withdraw your Winnings anytime you like.
How can I withdraw money?
You can withdraw money from your Winnings. Your account should have at least a balance of ₹60 to make a withdrawal.
What are the options for withdrawing my winnings?
Currently, there are two withdrawal modes: Net banking and UPI. Both of the options offer safe and secure withdrawals.
I want to deposit money into my wallet. What are the payment modes available?
You can use UPI, netbanking, wallets, credit card and debit card to deposit your money into your wallet. It is 100% safe and secure!
I am not able to use my coupon code. Can you help?
Please recheck the coupon code or try selecting a coupon code from an available list of coupon codes. You can find all available coupon codes in the coupon section. You can swipe on the coupons to see which one you want to use. Click ‘Apply’ to check if your coupon is applicable. If not, adjust the amount or choose a different coupon.
Where can I find details of my previous transactions?
You can check your entire transaction history on the ‘My Wallet’ screen. Click on the “tournament history” section on the wallet screen to see all the transactions. Your transaction history will show you all information related to Added Amount, Withdrawals, Entry fees, Refunds, Cashbacks, and Winnings.
I’m getting “Error in Payment. Please Retry”.
Please check your wallet. If the necessary amount hasn’t been added to your deposits, email us at support@ludosupreme.com
Where will the cashback be deposited?
Your cashback will be added to your Added Amount. If it’s a bonus cashback, the cashback amount will be deposited into your Bonus.
I’m unable to find my preferred mode of payment. What are the other options I have?
We support all major payment providers. If you find your preferred payment mode missing, please email us at support@ludosupreme.com and we would be happy to explore additional payment modes.
Are my card details safe with your app?
Yes, we ensure your card details and any other personal information are 100% secure and never shared with a third party.
How do I receive a refund?
If you had registered for a tournament but could not get a table, the charged amount will be credited automatically to your deposit.
How to add a UPI account?
To add your UPI account, you have to follow a few simple steps.
  • Click on the wallet icon
  • On the ‘My Wallet’ page, click on ‘Withdraw’ button
  • Now you will see two options; Bank & UPI. Click on ‘Add’ button against the UPI option.
  • Enter your UPI id in the space provided and click on ‘Proceed’.
Where to check cashback offers?
We always have cashback offers live on our app! You can check out the cashback offers while adding money to your wallet. Once you are on the ‘Add Money’ page, you can view all the cashback coupons available by swiping on them. Once you have decided which cashback coupon to use, just click on ‘Apply’ and the coupon will automatically be applied.
Can I withdraw the entire wallet balance?
No, you can only withdraw the ‘Winnings’, that is the money you won by playing games on our app.
How to add my bank account?
To add your bank account, you have to follow a few simple steps.
  • Click on the wallet icon
  • On the ‘My Wallet’ page, click on ‘Withdraw’ button
  • Now you will see two options; Bank & UPI. Click on ‘Add’ button against the Bank option.
  • Enter your account details in the space provided and click on ‘Proceed’ to add your bank.
How long does it take to receive the referral amount?
It’s done instantly as soon as your friend joins and performs the actions mentioned in the referral policy at the time of being referred by you. In case your referral is delayed by more than a few minutes, email us here support@ludosupreme.com
What are your referral terms and policy?
Check our referral policy from Settings > Refer & Earn.
How many users can I refer?
Please check our referral policy from Settings > Refer & Earn to know more about referral terms and conditions
On applying the referral code, I’m getting ‘Invalid Referral Code’.
Please ask your friend to recheck the code. If your problem persists, email us here support@ludosupreme.com
Is it safe for my friends to download the apk shared on Whatsapp?
Yes, it’s totally safe to download and install the apk.
Do I get the referral bonus if my friend only installs the app?
To get the referral bonus, your friend must perform the actions as mentioned on the referring and earn screen at the time you referred your friend.
My friend signed up using my referral code/link but I haven’t received any amount?
To get the referral bonus, your friend must perform the actions as mentioned on the referring and earn screen at the time you referred your friend. If your problem persists, please write to us at support@ludosupreme.com and mention your friend’s phone number or email address linked to their account.
How to use referral code?
Redeeming a referral code can be done by using the referral link shared by a friend. While signing up, apply the referral code to get your referral bonus.
How to refer friends?
  • Click on the ‘Settings’ icon
  • In the ‘Settings’ page, click on ‘Refer & Earn’
  • Click on either the Whatsapp button or the Share button to select a mode to share.
How to get a referral bonus?
You will be awarded a referral bonus in your wallet as soon as your friend to perform the actions mentioned on refer & earn screen.
Can I add a display picture?
Yes, you can add a display picture by going to the ‘My Profile’ section and clicking on the icon above your name. Now, you can either add a photo from your phone gallery or even take a picture. To edit an existing photo, follow the same steps and add a different picture.
Can I use any image?
We recommend you use your own picture as a profile avatar. Your image should not contain nudity or otherwise offensive content.
Can I change my email ID or phone number associated with my account?
No, currently, it is not possible to change email ID or phone number.
Can I play from a territory outside India?
No, our games are as of now only for the residents of India barring Assam, Karnataka, Orissa, Telangana, Meghalaya, Sikkim, Andhra Pradesh, Arunachal Pradesh, and Nagaland.
My account was blocked, what can I do?
In case your account was blocked, you can raise a support request on support@ludosupreme.com
Can I play games on your app if I am under 18?
No, you need to be 18 or older to play the games on our platform.
Who is not allowed to play games?
Anyone under the age of 18 cannot play our games. If you are from Andhra Pradesh/ Karnataka/ Assam/ Odisha/ Sikkim/ Nagaland/ Telangana/ Arunachal Pradesh/ Meghalaya, you cannot play our games as skill game laws pertaining to these states are different from the rest of the country.
How to contact the HelpDesk?
You can use the HelpDesk to ask us any questions or raise any issue with us.
  • Go to ‘Settings’ page and click on ‘Helpdesk’ option
  • Here you can raise an issue by clicking on the ‘Create Ticket’ button or the ‘New Ticket’ button.
  • On this screen, you can choose any specific issue from the drop down menu.
  • Once selected, you need to write down details of the issue you are facing.
  • You can click on the attachment icon to attach any screenshots you might have.
  • Click ‘Submit’ to register the issue with us.
  • On the main screen of Helpdesk, you can see all the open tickets you have raised and also the closed ones.

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