Question 1

Can I temporarily deactivate my Zupee account instead of permanently deleting it?

Accepted Answer

No, you can not deactivate your account temporarily. However, you can explore the responsible gaming tools on Zupee that can allow you to limit your activity if you need a break.

Question 2

Will I lose my rewards if I delete my account?

Accepted Answer

Yes, once you delete your account, the data cannot be accessed again. Thus, any accumulated rewards and account balances will be lost.

Question 3

Can I reactivate my Zupee account after it has been deleted?

Accepted Answer

No, the deletion of a Zupee account signifies a permanent state which forfeits the possibility of reviving it in the future. A new account needs to be created on your app in case you decide to come back.

Question 4

Can I transfer my account balance or rewards to another user before deleting my account?

Accepted Answer

No, Zupee does not allow the transfer of account balances or rewards to other users. All balances and rewards must be utilized, or they will be forfeited upon account deletion.